Duracare

/Duracare
Duracare2019-10-04T14:26:42+00:00
“Thank you for your confidence in our products and people”

Ariëtte & Marc Lamberts | CEO House of Duratech

Find Distributor
Contact Us

FAQ – Frequently Asked questions

On this page you can find some of the most frequently asked questions. Use the categories or the search bar below to make your quest even easier.

The A and B outputs of my remote controller are not working. What is wrong?2019-10-02T13:18:40+00:00

There is probably nothing wrong. These outputs do not supply a voltage, they are called dry contacts. You can compare them with a single pole switch.

Why has my transformer to be larger than the power of the lights?2019-09-18T10:42:17+00:00

Because of the power that was lost in the cable.

What are cable losses?2019-09-18T10:42:07+00:00

Almost every material that conducts electrical current has some resistance that limits the current. This resistance depends on the length of the conductor. The resistance generates a voltage drop over the conductor/cable that increases when the current and/or the length increases. The item at the end of the conductor receives less power than what the power supply delivers. That item can become faulty or can get damaged when this voltage drop becomes too large. This power drop can sometimes be felt when the cable is getting warmer.

Why is a serial number so important?2019-09-18T10:42:02+00:00

It tells us when the items were made and which components were used to make it. It is also very important to have this information when a technician is sent out for a repair on site.

What is the ideal cabling configuration for a swimming pool?2019-09-18T10:41:55+00:00

It is much better to use a dedicated cable from the transformer to every light. That will allow for smaller cable section to be used and so saving money.

Why is a toroidal transformer recommended?2019-09-18T10:41:51+00:00

Because it has less internal losses and reacts better to the fast power switching inside the lights.

Why should I install a by-pass when the heat pump is a ‘full flow’ type?2019-09-18T10:41:27+00:00

This is to prevent having difficulties when you need to remove the heat pump from the installation.

Why does it take so long for a swimming pool to get warm at startup?2019-10-02T12:39:57+00:00

A heat pump does not operate in the same way as a central heating system. It takes between 4 – 6 hours to increase the pool water by 1°C under ideal conditions, meaning without losses and with a heat pump selected according the size of the swimming pool. So, you need several days heating 24/24 to reach the desired temperature. Once the water is warm it takes just a few hours a day to keep it at that temperature.

Why is my heat pump icing up?2019-09-18T10:41:12+00:00

There are several possibilities:
▪ in normal operation the ambient air is cooled down by several degrees, sometimes below 0°C and humidity will become ice on the evaporator
▪ there is a gas leak in the system but not big enough yet to trigger the alarm
▪ the fan is not spinning due to some problem
▪ the air flow through the heat pump is (partially) blocked

What is the vapour coming off the evaporator?2019-09-18T10:41:03+00:00

At certain times the heat pump starts a defrosting cycle to get rid of the ice on the evaporator. The evaporator is warmed up by reversing the operation cycle of the heat pump. Hot refrigerant is sent through the evaporator to melt the ice that becomes vapour occasionally.

I get a ‘FLOW’ error on my heat pump. What can I do?2019-09-18T10:40:33+00:00

There are some possible things that you can check:
▪ is there enough water flowing through the heat pump:
✓ by-pass settings OK?
✓ sand filter backwashed?
✓ is air flowing through together with the water?
▪ maybe the flow sensor is broken

Q: The A and B outputs of my remote controller for the lights are not working. What is wrong?
A: there is probably nothing wrong. These outputs do not supply a voltage, they are called dry contacts. You can compare them with a single pole switch.

This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.